Política de cancelación

Order Cancellation

We understand that, at times, a customer may need to cancel an order after making a purchase.

Cancellation requests can only be accepted if the order has not yet been processed or shipped.

How to request a cancellation

If you wish to cancel an order, you must contact our customer service team as soon as possible via the following email address:

Email: [your email]

Please provide your order number so that we can locate it and process your request more quickly.

Orders already shipped

Once an order has been processed or shipped, it will no longer be possible to cancel it.

In that case, if applicable, you may request a return in accordance with our Returns and Refunds Policy.

Refund for canceled orders

If the cancellation is approved before shipping, a refund will be issued using the same payment method used for the purchase.

The time it takes for the amount to appear in the customer's account may vary depending on the bank or payment method provider.

Right to refuse a cancellation

We reserve the right to refuse cancellation requests when the order has already entered the preparation process, has been shipped, or it is not possible to stop its processing.

Modifications to this policy

We reserve the right to modify this Cancellation Policy at any time. Any changes will be posted on this page and will take effect from the moment of their publication.

Contact

If you have any questions about this Cancellation Policy, you can contact us via:

Email: adrisb477@gmail.com